RETURNS POLICY:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@tsopano.co.za. Please note that returns will need to be sent to the following address:
Northcliff Corner Shopping Centre, Cnr Beyers Naude Drive and Milner Avenue, Shop Number NR70, Basement Level, Northcliff, Randburg, 2195, Johanesburg, GP, 2195, South Africa
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not South Africa, shipping your goods may take longer than expected.
You can always contact us for any return questions at sales@tsopano.co.za.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Products may vary slightly in terms of specified colours, designs, dimensions, materials, measurements and other features to the extent that such variances are reasonable.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods . Please get in touch if you have questions or concerns about your specific item.
We warrant only that:
- the Products will be delivered new and undamaged in the quantities ordered; and
- the Products will conform with the specifications stipulated on the Site or in Our Product material at the time of Your Order;
- the Products are intended to be used strictly in accordance with the manufacturer’s specifications as stipulated on the Site or as on the Products. It is Your sole responsibility to ensure that you use the Product strictly in accordance with those instructions.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cooling off Laws
- In terms of ‘cooling off’ laws, You are entitled to cancel any sale concluded with Us within 7 (seven) days of receipt of the Products and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 (thirty) days from the order date). No cancellation fees shall apply in such instances, provided that:
- the Products are returned in the condition that they Were delivered;
- to the extent that only certain Products are returned to Us, We shall be entitled to recalculate the delivery charges for those Products kept by You and retain such fees.
- You will be liable for the freight cost of any returns made due to exchanges, whether it be returned with Your own courier, or We could quote You on the collection of the returning Products. Only once freight payment is received for the returns, will the collection be arranged.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@tsopano.co.za.